Privacy Policy
Last updated: February 2026
1. Introduction
9CH Ltd is committed to protecting the privacy and security of personal information. This policy explains how we collect, use, and safeguard information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Data Controller
9CH Ltd is the data controller responsible for your personal information.
Contact: Rick Keenan, Director
Email: rick-the-handyman@proton.me
Phone: 07909 912 038
Address: 15 Gainsborough St, Sudbury, CO10 2EU
3. Information We Collect
We collect and process the following personal information necessary to provide handyman services:
- Contact details: name, telephone number, email address
- Property information: service address and access requirements
- Service details: description of work required and completed
- Financial information: invoicing and payment records
4. Legal Basis for Processing
We process personal data under the following legal bases:
Contract performance: Processing necessary to fulfil our service agreement with you
Legal obligation: Retention of records required by tax and accounting legislation
Legitimate interests: Managing customer relationships and maintaining business records
5. How We Use Your Information
Personal information is used exclusively for:
- Scheduling and delivering requested services
- Invoicing and payment processing
- Communication regarding service delivery
- Compliance with legal and regulatory requirements
We do not use personal information for marketing purposes or share data with third parties except where legally required.
6. Data Retention
Personal data is retained for six years following the completion of services, in accordance with HMRC requirements for financial records. Data is securely destroyed after this period unless there is a legal obligation to retain it longer.
7. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or damage. Digital records are password protected, and physical records are stored securely at our business premises.
8. Your Rights
Under data protection legislation, you have the following rights:
Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate information
Right to erasure: Request deletion of your data (subject to legal retention requirements)
Right to restrict processing: Request limitation on how we use your data
Right to object: Object to processing based on legitimate interests
Right to data portability: Receive your data in a structured, commonly used format
To exercise any of these rights, please contact us using the details provided in Section 2.
9. Complaints
If you have concerns about how we handle your personal data, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
10. Changes to This Policy
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. The current version will always be available upon request.